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Warranty

Cloud 9 Novelties Consumer Warranty for Products Your purchase includes a 30 day warranty from the "date of purchase" against any mechanical failure. You Cloud product is covered by the 30 day limited warranty stated below. The 30 day limited warranty is valid from the date of purchase and covers unused products with manufacturer initial mechanical defects only.

30 DAY LIMITED WARRANTY - All Cloud 9 Novelty Products Manufacturer will repair or replace this product if there is a mechanical defect not due to misuse or unauthorized repair. No warranty applies to products purchased outside the United States. Manufacturer does not warrant this product will achieve a particular result or that it is fit for a particular purpose and is not liable for any damages related to the use of the product. Never immerse battery or electrically operated items in water.

FIVE Year Defect Warranty - Cloud 9 Pro Sensual Series Anal Plugs only To return the product under the warranty stated above: All "defective" only product must be in its original package with the original receipt and a US Check or Money Order to cover processing within 30 days of Purchase. To request a replacement under the terms stated above, please complete the following steps: All products must be accompanied with a RGA number. Once you obtain the RGA number please clean and return your product in its original packaging with the "original receipt". Please include a note stating your complete mailing address. Include $5.00 in US funds, either a check or money order, to cover shipping and handling. Make US money order or check payable to Cloud 9 Novelties E Mail sales@williamstradingco.com for your RGA Return number above.